Support

  • Flexible office hours
  • 24hr Emergency Call Out
  • Routine Visits & Monitoring
  • Remote Access Support & Assistance
  • Disaster Recovery

Any service you need....

At Jumpstart we have a "can do" attitude which together with our complete flexibility allows us to cater for just about any support requirements.

Call Out

Like all IT support companies Jumpstart Technologies cater for emergency call out for those unforeseen problems. The particulars of how any fault should be dealt with are agreed with the client at an early stage in our relationship. This allows us to concentrate on solving problems when the time comes.

Preventative

Over recent years the majority of software has become considerably more robust and reliable in day to day use. That should certainly not be taken as an indication that no maintenance is required. On the contrary in fact. An analysis of the types of call recieved we have recieved over recent years has show that the problems experienced are now more often caused by something that could have been prevented or predicted at an earlier stage. For example a routine maintenance visit can highlight the first indications of a hard drive failing in a server or PC. This can allow you to manage the down time and inconvenience and reduce overall costs before disaster stirkes.

Monitoring

Similar to preventative maintenance visits, our monitoring services offer peace of mind ensuring backups are working, antivirus software is upto date and working, and server logs are free from errors. Tied in with preventative maintenance visits, callout requirements can be reduced significantly, reducing the your overall IT costs.

Remote Support

Modern internet connections and remote access technologies have enabled us to provide a good level of support via remote access, therefore reducing costs, reducing delays and ultimately improving the service we provide to customers.

Disaster Recovery

SMALL BUSINESSES DO NEED A DISASTER RECOVERY PLAN!
Jumpstart Technologies have the expertise to advise and assist in producing a realistic disaster recovery plan for your business. This extends beyond the physical IT services you sit in front of every day to include basic information such as necessary contacts, procedures and requirements in the event of various disaster scenarios. We have worked closely with several businesses in the past to produce a disaster recovery pack that not only helps when things go wrong but also proved very useful in the day to day operation of the business.

Other Services

As well as our maintenance services, our experience enables us to offer further services including the following

Office Moves & Refits

Working in the IT industry you are often required to work along side other trades and services. We have established relationships with companies in many trades and sectors, allowing us to bring them all together under a single project to provide an efficient office move or office refit for your business.

Project Management

Replacing outdated IT equipment is often more complicated that it first seems, particularly where many or all users will be affected. There must be a basic plan in place so everyone knows what to expect, how to deal with it, and to ensure that the outcome is an improved system installed with the minimum of fuss.
Our skills in project management are based upon several years experience of working in corporate environments managing large hardware and software rollouts and upgrades.
With this in mind we have no problems in managing and dealing with any IT project work in the SME market.